Shipping Policy – Ground & Flow

After placing your order, it will be promptly forwarded to our shipping team for processing. Our current processing time is 1–3 business days.

As soon as your order has been shipped, you will receive a tracking number via email, allowing you to monitor the delivery status. Please allow up to 48 hours for tracking information to become available.

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Shipping Timeframes

We ship globally using a network of trusted carriers, including YunExpress, USPS, DHL, FedEx, Aramex, and local couriers in your region.

📦 Estimated delivery time: 7–14 business days worldwide

Please note:
We ship from a fulfillment center located in Shenzhen. If an item is out of stock in a local warehouse, it may be shipped from an alternative location. 

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Tracking Your Order

Once your order has shipped, you will receive a confirmation email with your tracking details.
If you have not received your tracking email within 2 days of your shipping confirmation, please contact us at:

📧 customerservice@ground-and-flow.com
Please include your full name and order number, and we’ll assist you promptly.

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Missing Items

If any items are missing from your parcel, please contact us at 

customerservice@ground-and-flow.com

In some cases, your order may be split into multiple shipments. If a fulfillment error occurred, we will ensure that the missing items are shipped to you immediately via express international shipping.